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Workshop Coordinator

Location: Wirral 

Competitive Salary  

We are one of the leaders in the sales of rental and maintenance of Radio Communications and as a result of organisational growth are looking to appoint a Workshop Coordinator to join our busy experienced team. Reporting into the Workshop Manager, you will be based in the Head Office on the Wirral, the main purpose of your role will see you co-ordinating, administering, controlling and monitoring workshop operations including workload of engineers, RAMS, liaising with customers, ensuring stock availability for engineer’s projects. Overall focus will be on managing the flow of both sales and hire projects through the Workshop in order to maintain our ‘On Time In Full’ culture and manage customer expectation for each project.
Full product Training will be provided for the successful candidate.

The main purpose of the role is:

• Supplying a level good of customer service when interacting with the end user with a confident and professional phone manner.
• Managing the flow of Maintenance, Repairs and Support recurring projects through the workshop and quoting customers where necessary.
• Identifying the different Support and Maintenance packages and conforming to the SLA’s in place, illustrating initiative to develop this area as it grows.
• Reporting to Hire Desk on damages associated with our Hire Fleet with images and costs relating to exchanges or off-hires.
• Managing the Group’s ISO 9001:2015, ISO 14001, ISO 45001 portfolio working with our external auditor.
• Managing the day-to-day delivery of our planned maintenance programs including complete compliance with SLA’s.
• Administering the flow of work to the engineering team and ensure all sales/hire orders have been completed via our ERP software.
• Creating necessary Risk and Method statements and liaise with client to ensure they are agreed prior to attendance of engineers and ensure conformance of RAMs by engineers.
• Reporting back to Hiredesk any losses, damages from off-hires/exchanges.
• Following repair flow and managing customer repairs and adhere to Maintenance Support Contracts.
• Managing and maintaining the accuracy of work being carried across the team out so a strong attention to detail is essential.
• Supporting the Hire and Sales Admin Teams in order to achieve the orders going out ‘On Time In Full’
• Administering resources for the servicing of the Hire Fleet equipment in order to maintain levels appropriate to demand.
• Acting as a first line contact to customers and help diagnose any issues that arise before forwarding on to engineers.
• Identifying stock required to fulfil customer/hire fleet repairs and servicing as requested by engineers and order, work with Stores to allocate, then arrange quote and  return to customer.
• Preparing quotations for chargeable customer repairs and relaying these to the Sales team.
• Scheduling and reviewing all certificates/policies and/or reports received to assess compliance of ISO and Health and Safety of the Organisation, working alongside the Company Health and Safety representative to achieve this.
• Maintaining the support contracts by turning around customer’s equipment within the time parameters.
• Engaging with manufacturer/distributer to ensure returns are identified to customer.
• Engaging with the continuous improvement process and help drive this culture.

The successful candidate will have:

• Excellent communication skills
• Effective Time Management and good planning of what needs to be done by when.
• Knowledge of IT is essential
• Good Knowledge of MRP/ERP Computer systems
• Knowledge in the use of Excel, Word and Emails
• Familiarity with working within a B2B industry predominantly construction
• Knowledge of Health & Safety and Risk Method Statement creation
• An understanding of ISO procedure and maintenance.

Good attention to detail with a commitment to ensuring quality & quantity of output;

• Flexibility and be able to work in all areas on your own or part of a team.
• Commitment to promoting behaviours as set down in the SFL Employment Handbook.
• A commitment to your own continued professional development

It may be an advantage if you had:

• Or working towards IOSH Managing Safety standard.
• Previous Telecoms experience

In return we offer:

• On-site parking
• Healthcare scheme after successful probation

***This role is subject to a basic DBS Check***

If this role sounds interesting and you think you have the relevant experience please send your CV to [email protected]

SFL are committed to equality of opportunity for all staff and welcome applications from any individual regardless of sex, age, disability, gender reassignment, sexual orientation, race, religion, belief.

All applications are welcome.

Multi-Lingual Marketing Executive

Location: Bromborough Wirral

Sure Antennas are a dynamic and forward-thinking company based in the Bromborough in the Wirral. We design, manufacture and supply specialist vehicle antennas, predominantly used by the emergency services and public safety sectors. Having grown into the market leaders within the UK, we are now looking to grow our foothold within Europe and are seeking a talented Multi-Lingual Marketing Executive to join our team. This role offers an exciting opportunity to contribute to our marketing efforts and engage with diverse audiences across different regions.
We are seeking a motivated and talented individual to join our marketing team as a Multi-Lingual Marketing Executive. The ideal candidate will be fluent in German and ideally proficient in either Dutch or French. As a Multi-Lingual Marketing Executive, you will work closely with the wider marketing team to support various campaigns and initiatives targeting international markets. This role requires excellent communication skills, attention to detail, and a passion for marketing.

Key Responsibilities include:

• Translating marketing materials, including website content, social media posts, and promotional materials, from English to German (and ideally Dutch or French).
• Assisting in the creation and implementation of marketing campaigns targeted at German-speaking, Dutch-speaking, and/or French-speaking markets.
• Conducting market research to identify trends, preferences, and cultural nuances in target regions.
• Monitoring and analysing the performance of marketing campaigns, providing insights and recommendations for optimization.
• Supporting the coordination of events, and other promotional activities targeted at international audiences.
• Collaborating with cross-functional teams, including sales, product development, and design, to ensure alignment and consistency in messaging.
• Staying up-to-date with industry trends and best practices in international marketing and localization.

Requirements:

• A degree in international marketing or equivalent qualification
• Fluent in German
• Excellent written and verbal communication skills in English.
• Strong attention to detail and the ability to maintain brand consistency across different languages and channels.
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with marketing tools and platforms is a plus.
• A proactive attitude with a willingness to learn and adapt to new challenges.

It maybe an advantage if:

• You were Proficient in Dutch or French

In return we offer:

• Competitive salary commensurate with experience.
• Opportunity for career growth and development within a dynamic and innovative company.
• A supportive and collaborative work environment.
• Additional benefits such as healthcare, pension, and professional development opportunities.

If you are a multi-lingual individual with a passion for marketing and a desire to work in a global environment, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and language proficiency to [email protected]

***This role is subject to a basic DBS Check***

SFL are committed to equality of opportunity for all staff and welcome applications from any individual regardless of sex, age, disability, gender reassignment, sexual orientation, race, religion, belief.

All applications are welcome.