1Definitions

1.1 In each Contract, the following words and expressions shall, unless the context or circumstances require otherwise, have the meanings assigned to them below:

“Account”

means the account in the name of the Hirer under which the Hirer can order the provision of Services;

“Additional Charges”

means charges applicable to the provision of the Services which are charged in addition to the Charges including, as applicable, delivery costs, costs incurred in failed deliveries or collections, fuel, insurance charges, charges in respect of losses and any other additional costs and expenses referred to in these Terms and Conditions;

“Business Day”

means a day (other than a Saturday, Sunday or public or bank holiday) on which the banks are ordinarily open for business in the City of London;

“Cancellation Clause”

means clause B 4.1, B 4.5 or B 6.2 in the case of Consumer Hirers or clause C 6 in the case of Trader Hirers;

“Cancellation Date”

means the date on which the Contract expires or is cancelled for whatever reason;

“Charges”

means the charges set out in the Contract or, if no charges are detailed in the Contract, SFL Mobile Radio Holdings Ltd’s standard charges for the relevant Services in force from time to time;

“On Hire Date”

means the earlier of the date set out in the Contract, the date of the creation of an Account, if applicable, or where no such dates apply, the day on which the hire of the Equipment commences under the Contract;

“Contract”

means the contract for Services between SFL Mobile Radio Holdings Ltd and the Hirer created in accordance with clause 3;

“Damage”

means the liability for payment by the Hirer for damage to Equipment;

“Equipment”

means the items of equipment to be hired by the Hirer as listed in the Order, all substitutions, replacements or renewals of such equipment and all related accessories, manuals and instructions provided for it to be supplied as part of the Services;

“Event Outside SFL Mobile Radio Holdings Ltd’s Control”

means any act or event beyond SFL Mobile Radio Holdings Ltd’s reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

“Group”

means in respect of a party, its Parent Undertakings, its Subsidiary Undertakings and the Subsidiary Undertakings of any of its Parent Undertakings from time to time (“Parent Undertaking” and “Subsidiary Undertaking” having the meanings set out in section 1162 Companies Act 2006);

“Hire Period”

means the period commencing on the Hire Date shown on the Hire Agreement and ending when receipt for all the Equipment is obtained from SFL Mobile Radio Holdings Ltd. The Equipment is hired out subject to the terms agreed and herein set out. All terms whatsoever other than those expressly set out herein are hereby excluded;

“Hirer”

means the Consumer or Trader set out as such in the Contract;

“SFL Mobile Radio Holdings Ltd”

means the relevant SFL Mobile Radio Holdings Ltd company set out in the Contract;

“Order”

means the individual orders for the hire of Equipment placed by the Hirer from time to time during the Term in accordance with clause 4;

“Order Confirmation”

means SFL Mobile Radio Holdings Ltd’s written acceptance of the Order;

“Replacement Cost”

means the cost of replacing any item of Equipment or part of it including but not limited to the cost of the item or part of it, any unpaid Charges that would otherwise have been paid by the Hirer were it not for such replacement, and a reasonable administrative charge to be determined by SFL Mobile Radio Holdings Ltd covering the cost of administering the replacement, notified to the Hirer at the point of hire;

“Services”

means the hire of Equipment by SFL Mobile Radio Holdings Ltd to the Hirer;

“Site”

means the Hirer’s primary business premises unless specified otherwise in the Contract or in an Order, or any other premises at which the Equipment is located;

“Term”

has the meaning given to it in clause 3;

“Terms and Conditions”

means these terms and conditions that apply to an individual Order;

“Working Hours”

are from 8.00am to 5.30pm on a Business Day unless specified otherwise in writing by SFL Mobile Radio Holdings Ltd.

1.2 Unless the context otherwise requires:

1. references to the singular include the plural and vice versa, and references to any gender include every gender;
2. references to a “person” include any individual, body corporate, association, partnership, firm, trust, organisation, joint venture, government, local or municipal authority, governmental or supra-governmental agency or department, state or agency of state or any other entity (in each case whether or not having separate legal personality);
3. references to any statute or statutory provision shall include any subordinate legislation made under it and shall be construed as references to such statute, statutory provision and/or subordinate legislation as modified, amended, extended, consolidated, re-enacted and/or replaced and in force from time to time;
4. an obligation on a party to procure or ensure the performance or standing of another person shall be construed as a primary obligation of that party;
5. in the event that there is a conflict between Part A, Part B and Part C, Part A shall prevail and then Part B in the case of a Consumer and Part C in the case of a Trader; and
6. any words following the words “include”, “includes”, “including”, “in particular” or any similar words or expressions shall be construed without limitation and accordingly shall not limit the meaning of the words preceding them.

2Information about and contacting SFL Mobile Radio Holdings Ltd

2.1 SFL Mobile Radio Holdings Ltd, Company Registration Number 03464048, Registered Office Address: 1 Abbots Quay, Monks Ferry, Birkenhead, Wirral CH41 5LH, VAT Number GB371131628, is the company from which the Equipment will be hired.

SFL Mobile Radio Holdings Ltd is a member of the Taoglas Group of companies. Where an Order specifies a delivery address in Ireland, the Contract is with Taoglas Limited (Ireland) (company number 390248), an affiliate of SFL Mobile Radio Holdings Ltd, whose registered office is at Unit 5 Kilcannon Business Park, Old Dublin Road, Enniscorthy, Co. Wexford, Y21 XW56, Ireland, and references to “SFL Mobile Radio Holdings Ltd” in relation to such Orders mean Taoglas Limited (Ireland).

2.2 If the Hirer has any questions or complaints, please contact SFL Mobile Radio Holdings Ltd by telephone on 0151 334 9160 or by emailing the Hire Desk at hiredesk@sflmobileradio.co.uk.

3Formation of Contract and Commencement

3.1 The signature by both parties of a written agreement to which these Terms and Conditions are attached or which refers to these Terms and Conditions or, if no written agreement has been entered into, the creation of an Account (in the case of a Trader) or the placing of an Order by the Hirer and the acceptance of such Order by SFL Mobile Radio Holdings Ltd in accordance with clause 4.2, shall form the basis of the Contract incorporating these Terms and Conditions.

3.2 The Contract shall commence on the On Hire Date and shall continue until the Cancellation Date (unless cancelled early in accordance with the applicable Cancellation Clause) or, if no period is set out in the Contract, until the Contract is cancelled in accordance with the relevant Cancellation Clause (“Term”).

4Orders

4.1 Each Order placed by the Hirer during the Term will be an offer by the Hirer to purchase the Services on these Terms and Conditions.

4.2 A Contract will be formed between SFL Mobile Radio Holdings Ltd and the Hirer for the provision of Services set out in the Order when SFL Mobile Radio Holdings Ltd confirms its acceptance of the Order by issuing an Order Confirmation to the Hirer.

4.3 The placing of any Order and/or the acceptance of delivery of the Equipment shall be conclusive evidence of the Hirer’s acceptance of these Terms and Conditions. Any addition or amendment to any Order will create a new Order.

4.4 The Contract shall continue for the Hire Period unless terminated, in writing, earlier in accordance with the applicable Cancellation Clause.

4.5 It is the Hirer’s responsibility to ensure that each Order is accurate and complete and that the Equipment is suitable for the Hirer’s requirements.

4.6 Nothing in these Terms and Conditions shall require SFL Mobile Radio Holdings Ltd to accept any Order placed by the Hirer. SFL Mobile Radio Holdings Ltd reserves the right to refuse to hire Equipment to the Hirer for any reason whatsoever at its sole discretion.

5The Equipment

Right to Equipment and Return of Equipment

5.1 The Hirer acknowledges that the Equipment remains at all times the property of SFL Mobile Radio Holdings Ltd (or its supplier as applicable) and title and ownership shall not pass to the Hirer.

5.2 The Hirer has no right, title or interest in the Equipment except that it is hired to the Hirer in accordance with the terms of the Contract.

5.3 On termination of the Contract for whatever reason, all Equipment at such time in the possession of the Hirer shall immediately become due for return to SFL Mobile Radio Holdings Ltd. The Hirer grants, and will ensure that the owner of any third party premises grants, SFL Mobile Radio Holdings Ltd, its agents, employees and sub-contractors an irrevocable licence at any time to enter any premises where the Equipment is or may be stored in order to recover the Equipment. The rights granted in this clause 5.3 are without prejudice to any rights and remedies which may have accrued to SFL Mobile Radio Holdings Ltd up to and including the Cancellation Date.

5.4 SFL Mobile Radio Holdings Ltd shall not, other than in the exercise of its rights under the Contract or applicable law, interfere with the Hirer’s quiet possession of the Equipment during any Hire Period.

5.5 The Hirer shall immediately notify SFL Mobile Radio Holdings Ltd of any loss, accident, damage or defect in the Equipment, or if the Hirer considers that the Equipment may cause damage to the Hirer’s property.

5.6 The Hirer shall grant, or shall procure that SFL Mobile Radio Holdings Ltd or its authorised representative is granted, access to the Site at all reasonable times on SFL Mobile Radio Holdings Ltd giving the Hirer reasonable notice to:

1. inspect the Equipment and ensure the Hirer’s compliance with its obligations under the Contract; and
2. carry out any inspections or repairs of the Equipment as provided for under the Contract.

Condition, Use and Storage of the Equipment

5.7 The Hirer:

1. shall keep the Equipment in good repair and condition (fair wear and tear only excepted), save that the Hirer shall not repair or allow any third party to repair the Equipment and shall notify SFL Mobile Radio Holdings Ltd immediately if any repair is necessary;
2. shall, where the Equipment requires electricity, ensure that the proper voltage is used;
3. shall use the Equipment in compliance with all laws and applicable regulations, including any health and safety legislation which relates to the use of the Equipment, and in accordance with any operating and/or safety instructions provided or supplied to the Hirer by SFL Mobile Radio Holdings Ltd;
4. shall not make any alteration to the Equipment (including defacing or covering up SFL Mobile Radio Holdings Ltd’s name plate or serial number);
5. shall not, without the prior written consent of SFL Mobile Radio Holdings Ltd, attach the Equipment to any land or building so as to cause the Equipment to become a permanent or immovable fixture on such land or building;
6. shall not, without the prior written consent of SFL Mobile Radio Holdings Ltd, part with control of the Equipment (including for the purposes of repair or maintenance);
7. shall not do or permit to be done anything which could invalidate SFL Mobile Radio Holdings Ltd’s insurances;
8. is responsible for the security of the Equipment whilst in the Hirer’s possession; and
9. will take all appropriate measures to secure the Equipment at the Site when not in use and will pay SFL Mobile Radio Holdings Ltd for any Equipment which is lost, stolen or, in SFL Mobile Radio Holdings Ltd’s reasonable opinion or the opinion of its insurer(s) or manufacturers, damaged beyond repair, at the full replacement value of such Equipment, such value to be confirmed to the Hirer by SFL Mobile Radio Holdings Ltd, subject to supporting documentation. Replacement value shall be determined as the manufacturer’s retail price at the time of loss, plus all ancillary costs, including but not limited to administration costs and lost hire time costs.

5.8 SFL Mobile Radio Holdings Ltd shall during the Hire Period ensure that:

1. the Equipment shall be of satisfactory quality, comply with any description provided by the Hirer and shall be fit for its intended purpose;
2. the Services shall be carried out with reasonable skill and care; and
3. on the Commencement Date, the Equipment shall comply with:
   1. all applicable laws and statutory regulations; and
   2. any reasonable instructions and guidelines issued by the Hirer at the time of hire, including health, safety and security standards.

5.9 If, at any time during the Hire Period, the Hirer becomes aware of a breach of clause 5.8, the Hirer shall:

1. give written notice of the breach to SFL Mobile Radio Holdings Ltd as soon as reasonably possible once the Hirer has become aware of the breach; and
2. give SFL Mobile Radio Holdings Ltd a reasonable opportunity to rectify any issues.

5.10 Following receipt of written notice under clause 5.9, SFL Mobile Radio Holdings Ltd will:

1. repair the Equipment;
2. replace the Equipment with equipment of an equivalent or similar specification; or
3. reduce the Charges of the relevant Equipment by a sum which is fair in the circumstances.

5.11 SFL Mobile Radio Holdings Ltd shall not be responsible to the Hirer for any breach of clause 5.8, and shall not be required to repair or replace the Equipment in accordance with clause 5.10, if:

1. the breach arose directly as a result of any act or omission of the Hirer; and/or
2. the breach was caused by or contributed to as a result of the misuse, neglect, alteration, mishandling or unauthorised manipulation of the Equipment.

5.12 SFL Mobile Radio Holdings Ltd will investigate defective Equipment and, on request, will provide the Hirer with a written report of this investigation.

Damage to or Loss of Equipment

5.13 The Hirer shall be responsible to SFL Mobile Radio Holdings Ltd for:

1. all costs and expenses in respect of (i) rectifying any damage to the Equipment (fair wear and tear excepted) which occurred during the period in which the Equipment was at the Hirer’s risk in accordance with clause 6.5; and (ii) cleaning the Equipment following collection, in each case to return the Equipment to a condition fit for rehire. Such costs and expenses shall be confirmed to the Hirer by SFL Mobile Radio Holdings Ltd, subject to supporting documentation;
2. in addition, the Charges, which the Hirer will continue to pay in accordance with clause 7 until any repairs and/or cleaning have been completed; and
3. the Replacement Cost in respect of lost or stolen Equipment and/or Equipment which is beyond economic repair, and the Hirer will continue to pay the Charges in accordance with clause 7 until the Replacement Cost has been received by SFL Mobile Radio Holdings Ltd.

6Delivery

6.1 SFL Mobile Radio Holdings Ltd shall use reasonable efforts to deliver the Equipment to the agreed delivery location(s) during Working Hours on the date or within the period specified in the Order. Deliveries to Consumers will be no more than 30 days after the day on which the Contract is entered into.

6.2 The Hirer shall at its sole expense provide sufficient access to and from the Site, unloading space, materials and facilities to enable SFL Mobile Radio Holdings Ltd to carry out the Services in a safe manner.

6.3 The Hirer shall ensure that the Site where the Equipment is to be delivered and/or Services are to be performed is, where necessary, cleared and prepared before delivery or the performance of the Services is to commence. It is the Hirer’s responsibility to ensure that SFL Mobile Radio Holdings Ltd has sufficient access to be able to deliver the Equipment, and SFL Mobile Radio Holdings Ltd shall not be in breach of the Contract if it is unable to deliver the Equipment to the Site in a safe manner. Additional Charges shall apply for any redelivery or attempted redelivery in such circumstances in accordance with clause 6.7.

6.4 Delivery will occur when the Equipment arrives at the delivery address (whether at SFL Mobile Radio Holdings Ltd’s premises or a Site).

6.5 Unless otherwise agreed by the parties in writing, risk of loss, theft, damage or destruction of the Equipment shall pass to the Hirer on delivery.

6.6 The Hirer shall grant or procure the grant of access to the Site to SFL Mobile Radio Holdings Ltd to allow the collection of the Equipment, and make the Equipment available for collection by SFL Mobile Radio Holdings Ltd on the date and time agreed between the parties at the end of the Hire Period. Where agreed between the parties, the Hirer may return the Equipment to a designated drop-off location, in which case the Hirer shall be solely responsible for transporting and delivering the Equipment to such location within the agreed time. If SFL Mobile Radio Holdings Ltd requires the return of the Equipment at any point during the Term to carry out its obligations under the Contract, the Hirer shall comply with its obligations set out in clause 6.2 in respect of such collection.

6.7 If SFL Mobile Radio Holdings Ltd is unable to deliver or collect the Equipment, or if the Hirer fails to return the Equipment to an agreed drop-off location on the date agreed, it may charge the Hirer reasonable Additional Charges in respect of such inability to deliver or collect, including additional delivery charges for any re-delivery of the Equipment (including any third party costs) and any storage charges. In addition:

1. in the event of a failed delivery, the Hirer will pay to SFL Mobile Radio Holdings Ltd compensation equal to the value of the Charges which would have been payable had the Equipment been delivered on the agreed delivery date, such amount to accrue and be payable from the agreed delivery date to the date of actual delivery; and
2. in the event of a failed collection or failure by the Hirer to return the Equipment to the agreed drop-off location, the Hirer will pay to SFL Mobile Radio Holdings Ltd compensation equal to the value of the Charges which would have been paid had the Equipment been re-hired to the Hirer at the Charges payable prior to the agreed collection date, such amount to accrue and be payable from the agreed collection date to the date of actual collection.

7Charges and Payment

7.1 The Hirer shall become liable to pay the Charges from the date of delivery pursuant to clause 6.4.

7.2 The Hirer shall pay the Charges and any Additional Charges for the hire of the Equipment in accordance with these Terms and Conditions.

7.3 SFL Mobile Radio Holdings Ltd will be entitled to vary the Charges and any Additional Charges at any time by giving written notice to the Hirer to reflect any variation in the cost of supplying the Equipment which arises as a consequence of:

1. any variation in the Hirer’s requirements for the Equipment;
2. any information provided by the Hirer being inaccurate or incomplete; or
3. any failure or delay by the Hirer in providing information.

7.4 SFL Mobile Radio Holdings Ltd may, prior to the hire of the Equipment, require the Hirer to pay such deposit as is considered appropriate by SFL Mobile Radio Holdings Ltd, as notified to the Hirer at the time the Equipment is ordered (“Deposit”), and/or require the Hirer to provide details of a valid credit or debit card as a Deposit. The Deposit shall be a deposit against default by the Hirer in payment of any Charges or any loss of or damage caused to the Equipment, including any Replacement Cost, and shall not act as a limitation of the Hirer’s liability in respect of unpaid Charges, Additional Charges, damage or loss to the Equipment or any Replacement Cost.

7.5 If the Hirer fails without due cause to make any payment of the Charges or any Replacement Cost, or causes any loss or damage to the Equipment (in whole or in part), SFL Mobile Radio Holdings Ltd shall be entitled to apply the Deposit or such further sums as are necessary against such default, loss, Replacement Cost or damage, either by deduction from the Deposit and/or by deduction of such further sums as are necessary from the credit or debit card if the Hirer fails to respond or comply. Any Deposit (or balance thereof) shall be refundable at the end of the Hire Period.

7.6 Any sum payable under the Contract is exclusive of VAT (and any other similar or equivalent taxes, duties, fees and levies), which shall be payable in addition to that sum in the manner and at the rate prescribed by law from time to time.

7.7 The Charges are exclusive of any Additional Charges. Where Charges are quoted on a daily basis, these shall include any and all weekends and public and bank holidays which fall within the Hire Period.

7.8 The Charges will be payable by the Hirer to SFL Mobile Radio Holdings Ltd for the duration of the Hire Period.

7.9 Unless otherwise agreed by the parties in writing or in the Contract, all invoices submitted by SFL Mobile Radio Holdings Ltd shall be paid by the Hirer within thirty (30) days from the end of the month in which the relevant invoice is issued.

7.10 If any Charges or Additional Charges are not paid on or before the due date for payment, SFL Mobile Radio Holdings Ltd shall be entitled to charge the Hirer interest on that sum at 4% per annum above the base lending rate from time to time of Barclays Bank, from the due date until the date of payment, such interest to accrue on a daily basis.

7.11 No payment made by the Hirer shall in any way impair or restrict any rights or remedies the Hirer may have under the Contract or otherwise.

7.12 Save as otherwise expressly provided in the Contract or required by law, all payments to be made by either party under the Contract shall be made in full and without any deduction or withholding, including on account of any counter-claim.

7.13 Should any portion of an account fall overdue, the total account will become due on demand. The Hirer will be responsible for reasonable legal charges incurred by SFL Mobile Radio Holdings Ltd in the recovery of amounts due or the recovery of the Equipment. In addition, SFL Mobile Radio Holdings Ltd is entitled to suspend further services to the Hirer.

8Performance Failure

If SFL Mobile Radio Holdings Ltd fails to supply the Services (or any part thereof) and the failure was not caused by the Hirer and/or the Hirer’s failure to comply with its obligations and restrictions under the Contract then, save as otherwise set out in the Contract, the Hirer shall be entitled (without prejudice to any other rights or remedies it may have):

1. to require SFL Mobile Radio Holdings Ltd to remedy such breach by re-supplying the relevant Services at no additional charge; or
2. to a refund of any Charges paid by the Hirer relating to the relevant Services that SFL Mobile Radio Holdings Ltd has failed to supply.

9Variation

SFL Mobile Radio Holdings Ltd may update these Terms and Conditions from time to time, for example to comply with changes in the law or to take account of new ordering or payment processes or new products SFL Mobile Radio Holdings Ltd may offer. The Hirer must always check these Terms and Conditions prior to placing an Order to ensure that the terms which apply to that Order are understood.

10General

10.1 If SFL Mobile Radio Holdings Ltd fails to insist that the Hirer performs any of its obligations under the Contract, or does not enforce its rights against the Hirer, or delays doing so, that will not mean that SFL Mobile Radio Holdings Ltd has agreed not to enforce its rights against the Hirer and will not mean that the Hirer does not have to comply with those obligations. If SFL Mobile Radio Holdings Ltd does waive a default by the Hirer, it will only do so in writing, and that will not mean that it will automatically waive any later default by the Hirer.

10.2 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any term is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

10.3 The parties do not intend that any part of these Terms and Conditions or any term of the Contract shall be enforceable by any person other than the parties.

10.4 These Terms and Conditions and the Contract are personal to the Hirer, and the Hirer shall not assign, delegate, sub-contract, transfer, charge or otherwise dispose of all or any of its rights and responsibilities under the Contract without the prior written consent of SFL Mobile Radio Holdings Ltd.

11Governing Law and Jurisdiction

11.1 These Terms and Conditions and the Contract and any non-contractual obligations arising out of or in connection with them will be governed by English law.

11.2 SFL Mobile Radio Holdings Ltd and the Hirer both agree that the courts of England and Wales have exclusive jurisdiction to determine any dispute arising out of or in connection with these Terms and Conditions or the Contract (including in relation to any non-contractual obligations), except that if the Hirer is a Consumer and a resident of Northern Ireland the Hirer may also bring proceedings in Northern Ireland, and if the Hirer is a resident of Scotland, the Hirer may also bring proceedings in Scotland. Where the Hirer is a Consumer based in Ireland, nothing in this clause shall deprive the Hirer of the protection afforded by any mandatory provisions of Irish law from which the Hirer’s rights cannot be contractually excluded, including under the Consumer Rights Act 2022, and the Hirer may bring proceedings in the courts of Ireland or England.

B1SFL Mobile Radio Holdings Ltd’s liability to the Hirer

If SFL Mobile Radio Holdings Ltd fails to comply with these Terms and Conditions, it shall be responsible for loss or damage the Hirer suffers that is a foreseeable result of such breach or of its negligence. SFL Mobile Radio Holdings Ltd shall not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of SFL Mobile Radio Holdings Ltd’s breach or if it was contemplated by the Hirer and SFL Mobile Radio Holdings Ltd at the time the Contract was entered into.

B2Use of Equipment

B 2.1 SFL Mobile Radio Holdings Ltd hires the Equipment to the Hirer on the basis that the Equipment is used only for private or non-commercial use. The Hirer must not use the Equipment for commercial purposes, and SFL Mobile Radio Holdings Ltd shall have no liability to the Hirer whatsoever for any loss of profit, loss of business, business interruption, or loss of business opportunity.

B 2.2 SFL Mobile Radio Holdings Ltd does not in any way exclude or limit its liability for:

1. death or personal injury caused by its negligence;
2. fraud or fraudulent misrepresentation;
3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
4. any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);
5. any breach arising under section 2(3) of the Consumer Protection Act 1987; or
6. any matter in respect of which it is not permitted by law to limit or exclude, or attempt to limit or exclude, its liability.

B3Automatic Cancellation of Contract

SFL Mobile Radio Holdings Ltd may terminate this Contract by giving the Hirer not less than 14 days’ written notice if:

1. the Hirer commits a material breach of the Contract which is capable of remedy and fails to remedy that breach within the period specified in the notice;
2. the Hirer commits a material breach of the Contract which is not capable of remedy; or
3. the Hirer becomes insolvent (as that term is defined in Part C).

On any such termination, SFL Mobile Radio Holdings Ltd may repossess the Equipment in accordance with clause 5.3 of Part A.

B4The Hirer’s Rights to Cancel

B 4.1 The Hirer may cancel any Order for Services at any time before the Hire Period starts by sending written notice to SFL Mobile Radio Holdings Ltd at the following address: SFL Mobile Radio Holdings Ltd, 6 Woodway Court, Thursby Road, Bromborough, Wirral CH62 3PR.

B 4.2 Where the Hirer cancels an Order because of SFL Mobile Radio Holdings Ltd’s failure to comply with these Terms and Conditions (except where SFL Mobile Radio Holdings Ltd has been affected by an Event Outside its Control), the Hirer does not have to make any payment to SFL Mobile Radio Holdings Ltd.

B 4.3 If the Hirer cancels an Order under clause B 4.1 and has made any payment in advance for Services that have not been provided, SFL Mobile Radio Holdings Ltd will refund these amounts.

B 4.4 If SFL Mobile Radio Holdings Ltd has already started work on the Order and the Hirer cancels such Order under clause B 4.1, SFL Mobile Radio Holdings Ltd will be entitled to charge the Hirer any costs it reasonably incurred in starting to fulfil the Order. This charge may be deducted from any refund that is due to the Hirer under clause B 4.3 or, if no refund is due, invoiced to the Hirer. SFL Mobile Radio Holdings Ltd will advise the Hirer of the costs incurred when the Hirer cancels an Order.

B 4.5 At any time after delivery of an Order, the Hirer may cancel the Services by providing SFL Mobile Radio Holdings Ltd with at least 5 Business Days’ notice in writing. SFL Mobile Radio Holdings Ltd will thereafter refund any advance payment the Hirer has made for Services that have not been provided.

B 4.6 Once the Equipment has been delivered to the Site, the Hirer may cancel the Contract with immediate effect by giving SFL Mobile Radio Holdings Ltd written notice if:

1. SFL Mobile Radio Holdings Ltd breaches the Contract in any material way and does not correct or fix the situation within 14 days of receiving written notice from the Hirer requesting that the situation be remedied. Any such notice should be sent to SFL Mobile Radio Holdings Ltd, 6 Woodway Court, Thursby Road, Bromborough, Wirral CH62 3PR;
2. SFL Mobile Radio Holdings Ltd goes into liquidation or a receiver or an administrator is appointed over its assets;
3. SFL Mobile Radio Holdings Ltd changes these Terms and Conditions under clause 9 of Part A; or
4. SFL Mobile Radio Holdings Ltd is affected by an Event Outside its Control.

B5SFL Mobile Radio Holdings Ltd’s Rights to Cancel

B 5.1 SFL Mobile Radio Holdings Ltd may have to cancel an Order before the start date for the Services due to an Event Outside its Control or the unavailability of key personnel, the Equipment or other equipment without which it cannot provide the Services. If this happens:

1. SFL Mobile Radio Holdings Ltd will promptly inform the Hirer;
2. if the Hirer has made any payment in advance for Services that have not been provided, SFL Mobile Radio Holdings Ltd will refund these amounts to the Hirer; and
3. where SFL Mobile Radio Holdings Ltd has already started work on the Order for Services, it will not charge the Hirer anything and the Hirer will not have to make any payment to SFL Mobile Radio Holdings Ltd.

B 5.2 Once SFL Mobile Radio Holdings Ltd has begun to provide the Services to the Hirer, it may cancel the Contract at any time by providing the Hirer with at least 5 Business Days’ notice in writing. If the Hirer has made any payment in advance for Services that have not been provided, SFL Mobile Radio Holdings Ltd will refund these amounts to the Hirer.

B 5.3 SFL Mobile Radio Holdings Ltd may cancel the Contract at any time with immediate effect by giving the Hirer written notice if:

1. the Hirer does not pay SFL Mobile Radio Holdings Ltd when required to, as set out in clause 7 of Part A. This does not affect SFL Mobile Radio Holdings Ltd’s right to charge the Hirer interest under clause 7 of Part A; or
2. the Hirer breaks the Contract in any other material way and does not correct or fix the situation within 10 Business Days of SFL Mobile Radio Holdings Ltd asking the Hirer to do so in writing.

B6Cancellation for Bankruptcy

B 6.1 SFL Mobile Radio Holdings Ltd may, immediately on giving written notice to the Hirer, terminate the Contract if the Hirer becomes bankrupt, and the Hirer shall notify SFL Mobile Radio Holdings Ltd immediately upon becoming bankrupt.

B 6.2 The Hirer may, immediately on giving written notice to SFL Mobile Radio Holdings Ltd, terminate the Contract if SFL Mobile Radio Holdings Ltd becomes insolvent, and SFL Mobile Radio Holdings Ltd shall notify the Hirer immediately upon becoming insolvent.

B7Variation

If SFL Mobile Radio Holdings Ltd has to revise these Terms and Conditions during the term of the Contract, it will give the Hirer at least one month’s written notice of any changes before they take effect. The Hirer can choose to cancel the Contract before the changes come into effect by sending written notice to SFL Mobile Radio Holdings Ltd, 6 Woodway Court, Thursby Road, Bromborough, Wirral CH62 3PR.

C1Formation of Contracts

Each Contract will be subject to these Terms and Conditions to the exclusion of all other terms and conditions, including any terms or conditions which the Hirer purports to apply under any purchase order, confirmation of order or similar document, whether or not such document is referred to in the Contract.

C2The Equipment

C 2.1 SFL Mobile Radio Holdings Ltd shall have no liability to the Hirer for damage to the Hirer’s property if the Hirer fails to comply with clause 5.5 of Part A.

C 2.2 Each party shall use its reasonable endeavours to identify, and obtain as relevant, all consents necessary for the fulfilment of its obligations under the Contract. SFL Mobile Radio Holdings Ltd shall not be in breach of the Contract if it cannot supply any or all of the Services or carry out any of its other obligations under the Contract due to the Hirer’s failure to obtain such consents as may be required.

C 2.3 If the Hirer breaches clause 5.7(f) of Part A, the Hirer shall, immediately upon SFL Mobile Radio Holdings Ltd’s request, procure the return of the Equipment to the Hirer. If the Equipment is not returned to the Hirer within 5 days of the request, the Equipment shall be deemed to be lost and the Hirer shall be responsible for the replacement of the Equipment as set out in clause 5.13 of Part A, and the Charges and any Additional Charges will continue to apply until settlement is made to the satisfaction of SFL Mobile Radio Holdings Ltd.

C 2.4 The remedies in clause 5.10 of Part A shall be the Hirer’s only remedy for a breach of clause 5.8 of Part A by SFL Mobile Radio Holdings Ltd.

C 2.5 The Hirer shall not create or permit the creation of any encumbrance (including any charge or lien), security interest or type of preferential arrangement on or over the Equipment.

C3Delivery

C 3.1 The Hirer shall procure that a duly authorised representative of the Hirer is present at the Site where the Equipment is to be delivered. Acceptance of delivery of the Equipment by such representative shall constitute conclusive evidence that the Hirer has accepted such delivery.

C 3.2 Time of delivery of the Equipment and/or performance of the Services will not be of the essence. If SFL Mobile Radio Holdings Ltd is unable for any reason to fulfil any delivery or performance on the specified date, it will not be deemed to be in breach of the Contract.

C 3.3 If the Equipment is unavailable for inspection or collection within 5 days of the scheduled date for inspection or collection as agreed between SFL Mobile Radio Holdings Ltd and the Hirer, or if the Hirer fails to return the Equipment to an agreed drop-off location within such period, the Equipment shall be deemed to be lost and the Hirer shall be responsible for the replacement of the Equipment as set out in clause 5.13 of Part A, and the Charges and any Additional Charges will continue to apply until settlement is made to the satisfaction of SFL Mobile Radio Holdings Ltd.

C 3.4 If SFL Mobile Radio Holdings Ltd delivers a quantity of the Equipment less than the quantity specified in the Order, the Hirer shall agree the shortages with SFL Mobile Radio Holdings Ltd and note the same on the delivery document. The Hirer may elect to:

1. refuse to take delivery of or reject the Equipment, in which case the Hirer shall have liability for the cost of delivery only; or
2. take delivery of and keep the lesser quantity of Equipment or any part thereof and pay for it at the rate specified in the Order, subject to a pro-rata reduction in the relevant Charges.

SFL Mobile Radio Holdings Ltd will send out the shortfall within 5 working days.

C 3.5 If SFL Mobile Radio Holdings Ltd delivers a quantity of Equipment greater than the quantity specified in the Order, the Hirer may elect to:

1. accept and pay for all the Equipment delivered at the Charges; or
2. accept and pay for the quantity specified in the Order and reject the excess.

C4Charges and Payment

C 4.1 If the Hirer is required in accordance with the relevant tax laws to make any withholding in respect of taxes from payments made or due to SFL Mobile Radio Holdings Ltd, it shall provide SFL Mobile Radio Holdings Ltd with a certificate evidencing that the withholding has been made and properly accounted for to the relevant tax authorities, and shall provide such assistance as may reasonably be required to enable SFL Mobile Radio Holdings Ltd to reclaim such taxes.

C 4.2 SFL Mobile Radio Holdings Ltd shall use its reasonable endeavours to ensure that all invoices:

1. bear the relevant Order number;
2. are submitted for payment to the address stated in the Order; and
3. enclose such supporting documentation as the Hirer may reasonably request (subject to such reasonable administrative charges as may be levied by SFL Mobile Radio Holdings Ltd).

C 4.3 Failure of SFL Mobile Radio Holdings Ltd to comply with clause C 4.2 shall not permit the Hirer to withhold payment or reject an invoice.

C 4.4 If SFL Mobile Radio Holdings Ltd has granted a credit account to the Hirer:

1. payment of any Charges or any other sums due under the Contract, including VAT, shall be made in full cleared funds by the end of the month following the date of the invoice; and
2. SFL Mobile Radio Holdings Ltd may set a reasonable credit limit.

C 4.5 SFL Mobile Radio Holdings Ltd reserves the right to terminate or suspend the Contract if allowing it to continue would result in the Hirer exceeding its credit limit, or if the Hirer has already exceeded its credit limit.

C 4.6 The Hirer should notify SFL Mobile Radio Holdings Ltd in writing of any queries concerning invoices within 14 days of the invoice date. SFL Mobile Radio Holdings Ltd will not grant an extension to credit account payment terms for unresolved invoice queries notified after that date.

C5SFL Mobile Radio Holdings Ltd’s Liability

C 5.1 Neither party excludes or limits its liability, if any, to the other party for:

1. death or personal injury resulting from its negligence or the negligence of a person for whom it is vicariously liable;
2. any breach of its obligations implied by section 2 of the Supply of Goods and Services Act 1982;
3. its fraud or fraudulent misrepresentation, or the fraud or fraudulent misrepresentation of a person for whom it is vicariously liable; or
4. any matter for which it would be illegal for it to exclude or attempt to exclude its liability.

C 5.2 Subject to clause C 5.1, SFL Mobile Radio Holdings Ltd’s maximum aggregate liability to the Hirer for loss of or damage to tangible property caused by its negligence or act or omission shall be limited to five million pounds (£5,000,000).

C 5.3 Subject to clause C 5.1, SFL Mobile Radio Holdings Ltd’s maximum aggregate liability to the Hirer arising out of or in connection with the Contract, whether in contract, tort, misrepresentation, under statute or otherwise, howsoever caused, including by negligence and/or arising from a breach of, or a failure to perform or defect or delay in performance of, any of its obligations under the Contract, but excluding any liability which falls within clauses C 5.1 and C 5.2, shall be limited to the Charges and other sums paid or payable in respect of the Contract.

C 5.4 Subject to clause C 5.1, neither party shall have any liability to the other party for any:

1. loss of profit (direct or indirect);
2. loss of revenue, loss of production or loss of business (in each case whether direct or indirect);
3. loss of goodwill, loss of reputation, loss of opportunity and/or loss of operation (in each case whether direct or indirect);
4. loss of anticipated saving or loss of margin (in each case whether direct or indirect);
5. liability of the other party to third parties (whether direct or indirect); or
6. indirect, consequential or special loss,

arising out of or in connection with the Contract, whether in contract, tort, misrepresentation, under statute or otherwise, howsoever caused, including by negligence and/or arising from a breach of, or a failure to perform or defect or delay in performance of, any of that party’s obligations under the Contract and/or any defect in or breakdown of the Equipment or the Equipment’s unsuitability for the Hirer’s intended purpose.

C 5.5 Clause C 5.4 shall not limit or exclude SFL Mobile Radio Holdings Ltd’s ability to claim against the Hirer in respect of:

1. any loss of or damage to Equipment;
2. the Charges applicable for any remaining Hire Period on early termination of the Contract as set out in these Terms and Conditions; and/or
3. costs and expenses in respect of recovery of the Equipment as set out in these Terms and Conditions.

C 5.6 The Contract sets out the full extent of SFL Mobile Radio Holdings Ltd’s obligations and liabilities in respect of the Equipment and the Services, including the hire of Equipment to the Hirer. There are no conditions, warranties or other terms, express or implied, including as to quality, fitness for a particular purpose or any other kind whatsoever, that are binding on the Hirer except as specifically stated in the Contract. Any condition, warranty or other term concerning the Equipment which might otherwise be implied into or incorporated within the Contract, whether by statute, common law or otherwise, is expressly excluded.

C6Cancellation

C 6.1 Where the hire is to a Hirer who is an “individual” (which includes without limitation a sole trader or partnership) under the Consumer Credit Act 1974.

C 6.2 Either party may, immediately on giving written notice to the other party, terminate the Contract without payment of compensation if the other party:

1. commits a material breach of the Contract which is incapable of remedy;
2. commits a material breach of the Contract which can be remedied but fails to remedy that breach within seven (7) days of a written notice setting out the breach and requiring it to be remedied;
3. purports to assign any of its obligations under the Contract without the prior written consent of the other party;
4. becomes Insolvent, and each party shall notify the other party immediately upon becoming Insolvent; and/or
5. ceases to carry on business.

C 6.3 Either party may terminate the Contract on giving the other party not less than five (5) days’ notice in writing.

C 6.4 SFL Mobile Radio Holdings Ltd may terminate the Contract immediately on giving written notice to the other party if:

1. the Equipment is lost, stolen, seized, confiscated or, in SFL Mobile Radio Holdings Ltd’s reasonable opinion or the opinion of its insurer(s), damaged beyond repair; or
2. the Hirer fails to pay any of SFL Mobile Radio Holdings Ltd’s invoices within thirty (30) days from the due date for payment set out in clause 7.9 of Part A.

C 6.5 The termination of the Contract (or any part of it) shall be without prejudice to the rights and remedies of either party which may have accrued up to the Termination Date.

C 6.6 Upon the termination of the Contract, howsoever caused, and without prejudice to any other rights or remedies of SFL Mobile Radio Holdings Ltd:

1. SFL Mobile Radio Holdings Ltd shall be entitled to invoice all Charges and Additional Charges incurred which have not yet been invoiced;
2. the Hirer shall pay on demand all Charges and Additional Charges which are due but unpaid at the date of demand, together with any interest accrued pursuant to clause 7.10 of Part A; and
3. the Hirer shall pay on demand all costs and expenses incurred by SFL Mobile Radio Holdings Ltd in recovering the Equipment and/or in collecting any sum due under the Contract (including any storage, transport, insurance, repair, legal and remarketing costs).

C 6.7 Subject to clause 6.6 of Part A, on the termination or expiry of the Contract, SFL Mobile Radio Holdings Ltd’s consent to the Hirer’s possession of the Equipment shall terminate and SFL Mobile Radio Holdings Ltd may take possession of the Equipment, and for this purpose may enter the Site or any premises at which the Equipment is located.

C 6.8 In this clause C 6, “Insolvent” means where the Hirer ceases to trade, is unable to pay its debts as they fall due, or where the Hirer becomes or, in the reasonable opinion of SFL Mobile Radio Holdings Ltd, is likely to become insolvent or bankrupt, including where the Hirer has a receiver, administrative receiver, administrator or provisional liquidator appointed; is subject to a notice of intention to appoint an administrator; passes a resolution for its winding up or has a winding up order made by a court in respect of it; enters into any composition or arrangement with creditors; or has any steps or actions taken in connection with any of these procedures in any jurisdiction.

C7Intellectual Property Rights

C 7.1 “Intellectual Property Rights” means all intellectual and industrial property rights, whether registered or unregistered (including know how and rights to prevent passing off), in the United Kingdom and all other countries in the world, together with all applications, renewals and extensions of the same.

C 7.2 No right or licence is granted to the Hirer in respect of the Intellectual Property Rights of SFL Mobile Radio Holdings Ltd, except the right to use the Equipment and/or the Services in the Hirer’s ordinary course of business for the purpose for which they were supplied.

C8Confidentiality

C 8.1 “Confidential Information” means any information (whether written, oral, in electronic form or in any other media) which would be regarded as confidential by a reasonable business person, that is disclosed by or on behalf of a party or a member of the party’s Group to the other party or a member of the other party’s Group in connection with the Contract, and that relates (in whole or in part) to the disclosing party or its business.

C 8.2 Each party will keep secret and confidential all Confidential Information belonging to the other party which is disclosed or obtained in connection with the Contract, and shall not use or disclose the same save for the purposes of the Contract or with the prior written consent of the relevant party.

C 8.3 Where disclosure is made to any employee, consultant, sub-contractor or agent who needs to know the Confidential Information for the purposes of the Contract, it shall be done subject to the obligations set out in the Contract, and each party shall procure that any such employee, consultant, sub-contractor or agent complies with such obligations.

C 8.4 The obligations of confidentiality in this clause C 8 shall not extend to any matter which:

1. is in or enters the public domain other than as a result of a breach of the obligations of confidentiality under the Contract;
2. is independently disclosed by a third party entitled to disclose the same; or
3. is required to be disclosed under any applicable law, or by order of a court, governmental body or authority of competent jurisdiction.

C 8.5 Each party shall, on demand and on the termination of the Contract, return to the other party all Confidential Information belonging to the other party that it has in its possession.

C9Information

Either party shall, on request from the other, supply such information as is reasonably required in relation to the performance of any obligation under the Contract.

C10Data Protection

C 10.1 For the purpose of this clause C 10, the terms “Data Controller”, “Data Processor”, “Data Subject”, “Personal Data”, “Special Category Data” and “Processing” will be as defined in the UK GDPR and the Data Protection Act 2018, and “Process” and “Processed” will be construed accordingly.

C 10.2 Each party will, when processing Personal Data as a Data Controller for the purpose(s) of performing its obligations under the Contract, comply in all respects with the UK GDPR and the Data Protection Act 2018 and otherwise in accordance with this clause.

C 10.3 The Hirer acknowledges that under the terms of the Contract it may act as a Data Processor of Personal Data in respect of which SFL Mobile Radio Holdings Ltd is the Data Controller (“SFL Mobile Radio Holdings Ltd’s Personal Data”).

C 10.4 Where the Hirer processes SFL Mobile Radio Holdings Ltd’s Personal Data as Data Processor, it will:

1. Process SFL Mobile Radio Holdings Ltd’s Personal Data only for the purpose(s) of performing its obligations under the Contract;
2. Process SFL Mobile Radio Holdings Ltd’s Personal Data in accordance with SFL Mobile Radio Holdings Ltd’s instructions; and
3. establish and maintain appropriate technical and organisational measures to maintain security and prevent unauthorised or unlawful access to or Processing of SFL Mobile Radio Holdings Ltd’s Personal Data, and accidental loss or destruction of, or damage to, SFL Mobile Radio Holdings Ltd’s Personal Data.

C 10.5 SFL Mobile Radio Holdings Ltd processes data in compliance with GDPR regulations. As a customer, a legitimate business interest is assumed and you may therefore receive communications from us from time to time unless you have requested otherwise.

C11Disputes

C 11.1 If a dispute arises out of or in connection with the Contract (a “Dispute”), either party may by written notice to the other party refer the matter for resolution.

C 11.2 Once a notice of referral has been served in relation to a Dispute, that Dispute shall be referred for resolution to the Managing Director (or equivalent position) for the time being of each party. Those representatives shall meet at the earliest convenient time, and in any event within 7 days of the date of service of the notice of referral, and shall attempt to resolve the Dispute.

C 11.3 If a Dispute is not resolved within 14 days of the service of the referral notice, the parties shall attempt to settle it by mediation in accordance with the CEDR Model Mediation Procedure.

C 11.4 Subject to clause C 11.5, the procedures set out in clauses C 11.1 to C 11.3 (inclusive) will be followed prior to the commencement of any proceedings by either party in relation to a Dispute. Save as provided in this clause C 11.4, neither party shall be prevented or delayed from commencing proceedings at any time.

C 11.5 Nothing in this clause C 11 will prevent or delay either party from seeking orders for specific performance, interim or final injunctive relief, or commencing any proceedings where this is necessary to avoid any loss of a claim due to the rules on limitation of actions.

C12Notices

C 12.1 Any notices sent under the Contract must be in writing, delivered by hand or sent by pre-paid first class post or recorded delivery to the parties at their registered addresses.

C 12.2 Any notice or communication given in accordance with clause C 12.1 shall be deemed to have been served:

1. if delivered by hand, at the time of delivery; or
2. if sent by pre-paid first class post or recorded delivery, at 9.00am on the second Business Day after the date of posting.

C 12.3 This clause C 12 shall not apply to the service of any proceedings or other documents in a legal action to which the Civil Procedure Rules apply.

C13General

C 13.1 The Contract constitutes the entire agreement between the parties and supersedes any prior agreement or arrangement in respect of its subject matter and:

1. neither party has entered into the Contract in reliance upon, and it shall have no remedy in respect of, any representation or statement which is not expressly set out in the Contract; and
2. nothing in this clause C 13.1 shall be interpreted or construed as limiting or excluding the liability of either party for fraud or fraudulent misrepresentation.

C 13.2 Nothing in the Contract and no action taken by the parties in connection with it shall create a partnership or joint venture or relationship of employer and employee between the parties, or give either party authority to act as the agent of or in the name of or on behalf of the other party, or to bind the other party, or to hold itself out as being entitled to do so.

C 13.3 Each party agrees that it is an independent contractor and is entering into the Contract as principal and not as agent for or for the benefit of any other person.