Returns
1Returning your Radio Hire
Packing your equipment
- If your radio hire has not come in a tote box, please place the equipment you are returning to SFL Mobile Radio Ltd into a strong cardboard box that is fit for purpose.
- Please pad the equipment with bubble wrap or paper so that it is protected.
- Please pack out the box so that the equipment is not rattling around inside.
- If you are re-using a box, please remove any old consignment labels or cross through the old consignment number and barcode.
- Close the box, seal it securely and mark it: FAO: SFL MOBILE RADIO LTD
Please pack carefully. If equipment is damaged during carriage and the damage is deemed to be a direct result of the way the package was packed, any costs for repair or replacement will be passed on to you.
No packaging?
If you don’t have any packaging, please contact our hire desk on hiredesk@sflmobileradio.co.uk or 0151 334 9160 and we can arrange packaging to be sent to site for a £10.00 fee.
Collection
The DPD driver will collect from you on the date set out in your email, between 09:00 and 17:00.
If for any reason you need to change the collection date, please call the hire desk on 0151 334 9160. Any failed collection deemed to be your fault will be charged at £20.00.
2Cancellation and Returns: Sale Items
Business sales
Returns for business customers may be subject to a handling and restocking fee of up to 20% of the order value. Orders cancelled before being shipped may also be subject to a handling fee of up to 15% of the order value.
Unwanted products
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have the right to return goods purchased online for a full refund.
You must return the goods in as sold condition in their original packaging, at your expense and liability. We recommend that the goods are packed carefully and that you obtain proof of posting.
Unwanted items can be returned even if you have opened them for inspection, as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and no later than 14 days from the day you informed us of your decision to cancel the order.
You can examine the goods as you would in a shop, but to obtain a full refund you must not start using them, open blister or retail sticker sealed packaging, install them or input any data or software. The goods must be returned in ‘as new’ condition and in their original packaging. If retail packaging has been opened and seals removed, this will void an unwanted goods return.
Please include your name, address and online order number so we can identify your order and process the refund. Refunds will be made within 7 days of receipt of the returned goods. We may make a deduction from the refund for any loss in value of the goods if the loss is a result of unnecessary handling by you.
Faulty products
We will offer a repair, exchange or refund if the fault occurs within 28 days of purchase (or delivery). If the fault occurs within the product’s guarantee period (normally 6, 12 or 24 months from delivery depending on the manufacturer) we will offer you a prompt repair service.
In all cases, we reserve the right to inspect the product and verify the fault. For a refund or exchange, the product must be in otherwise ‘as new’ condition, complete with any accessories and free gifts offered and, if possible, with the original box and packaging.
Refunds for faulty goods include the original delivery charge, although all faulty items are returned to us at the purchaser’s expense and liability. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Earpieces and headsets are non-refundable for hygiene reasons. Please check compatibility with our sales team before purchasing.
How to return an item
Contact us by email at sales@radio-solutions.co.uk or phone 01745 335811 to arrange a returns form, or download our returns form. Please make sure all fields are completed so we can process your return.
For all returns and after sales service, please call our Contact Centre on 01745 335811 and we will assist you.
Damaged products
We do everything we can to ensure your order arrives complete and in pristine condition. Where practicable, please unpack and check it for damage as soon as it arrives and no later than 48 hours after delivery. If you receive a damaged product please contact us as soon as the damage is discovered on 01745 335811.
This returns policy does not affect your legal rights. Details of your legal rights are available from Trading Standards or Citizens Advice Consumer Service.
For more information, please read our full Terms and Conditions.
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