1. Returning your Radio Hire

 

• If your radio hire has not come in a tote box please place the equipment you are returning to
  SFL Mobile Radio Ltd, into a strong, cardboard box that is fit for purpose.
• Please ensure equipment is padded with bubblewrap or paper so that equipment protected
• Please pack out the box so that the equipment is not rattling round inside the box
• If you are re-using a box, please ensure old consignment labels have been removed or
  cross through the consignment number/barcode.

 

IF EQUIPMENT IS DAMAGED DURING CARRIAGE AND IT IS DEEMED THE DAMAGE IS A DIRECT RESULT OF THE WAY THE PACKAGE IS PACKED, THEN ANY COSTS FOR REPAIR/ REPLACEMENT WILL BE PASSED ONTO YOU

 

If you don’t have any packaging please contact our hiredesk on hiredesk@sflmobileradio.co.uk / 0151 334 9160 who can arrange packaging to be sent to site for a £10.00 fee.

• Close the box and seal it securely, marking it: FAO: SFL MOBILE RADIO LTD

 

The dpd driver will collect this from you on the date
Set out in the email, between the hours of 09:00 –
17:00.

 

lf for any reason you need to change the collection date, please ring the hiredesk on: 0151 344 9160. Any failed collection deemed to be your fault will be charged at £20.00.

 

 

2. Cancellation / Returns – Sale Items

Business Sales – Returns for business customers may be subject to a handling and restoking  fee up to a maximum of 20% of the order value. Orders that are cancelled before being shipped may also be subject to a handling fee up to a maximum of 15% of the order value.

Unwanted Products – Under the Consumer Protection (Distance Selling) Regulations consumer purchasers have an unconditional right to return goods purchased on line for a full refund. You must return the goods in as sold condition in their original packaging and return them to us at your expense and liability. We recommend that the goods are packed carefully and that you obtain proof of posting. Unwanted items can be returned even if you have opened them for inspection only as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop, but to obtain a full refund you must not start using them, open blister/retail sticker sealed packaging, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging. If retail packaging has been opened and seals removed this will void unwanted goods return. Remember to include your name and address details and online order number so we can identify your order and process the refund. Refunds will be made within 7 days from receipt of the returned goods. We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

Faulty Products – We will offer either a repair, exchange or refund if the fault occurs within 28 days of purchase (or delivery). If the fault with your product occurs within its guarantee period (normally 6/12/24 months from delivery depending on the manufacturer) we will offer you a prompt repair service. In all cases, we reserve the right to inspect the product and verify the fault. For a refund or exchange, the product must be in otherwise ”as new” condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.

Earpieces – Due to hygiene reasons Earpieces & Headsets are non-refundable we advise you check with our sales team the compatibility of our equipment before purchasing.

You can contact us by email sales@radio-solutions.co.uk or phone 01745 335811 to arrange a returns form, or download our returns form from this link, making sure all fields are completed so we can complete your return successfully. Refunds for faulty goods include the original delivery charge although all faulty items are returned to us at purchaser’s expense and liability.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

For all returns and after-sales service, please call our Contact Centre on 01745 335811 and we will assist you.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.

Damaged Products – We do everything we can to ensure your order arrives at your door complete and in pristine condition, where practicable, you unpack and check it for damage as soon as it arrives and no later than 48 hours after delivery. If you receive a damaged product please contact us as soon as the damage is discovered on 01745 335811.

For more information, please read our full Terms and Conditions.