A Secure Upgrade for First Community Health and Care

First Community Health and Care is a staff-owned community interest company (CIC) delivering NHS community healthcare services, with its hub at Consort House in Redhill.

CustomerFirst Community Health and Care CIC

LocationRedhill, Surrey

RadiosMotorola MOTOTRBO™ R2

SupportEarpieces, chargers and Ofcom licence

The Challenge

For an organisation responsible for the safety of staff and patients across two main sites, dependable emergency communication is essential. As Jim Rust explains, First Community uses two-way radios as “emergency communications for fire and lockdown incidents across the 2 main sites of our organisation.”

The Journey

The problemFirst Community’s original radios were unlicensed, and therefore open to anyone listening in. As Jim puts it, “Our original radios were unlicensed and so unsecure.”

The prioritiesWith sensitive healthcare environments to protect, the priorities were clear: better security from third parties, and better range across both sites.

The upgradeFirst Community turned to SFL Mobile Radio, who supplied a fleet of Motorola MOTOTRBO™ R2 digital radios, complete with earpieces, chargers and a full Ofcom licence.

2main sites kept connected

R2licensed digital radios for added security

5/5customer rating

The Results

Moving to licensed MOTOTRBO™ radios addressed both priorities directly. Operating on licensed spectrum with Motorola’s digital privacy features, the R2 offers far greater protection against casual eavesdropping than open, unlicensed radios, and delivers superior range compared to analogue handsets, keeping staff connected across both sites.

“Quite good. Security from third parties and better range were the main reasons for the change, and the radios deliver on both.”
First Community Health and Care

First Community was honest about one minor teething point, the charging base needs the radio seated correctly to charge, but found the handsets performed well in day-to-day use. On an otherwise strong experience, it was a small niggle rather than a real drawback.

The Service

The buying experience landed just as well as the kit.

“Really good experience, Jordan was very helpful and service was prompt.”
Jim Rust, First Community Health and Care

Asked to rate the radios out of five, First Community gave them a full 5 out of 5.

Why Licensed Radios Make the Difference

Security from third parties listening in
Better range across multiple sites
Emergency coordination for fire and lockdown incidents
Clear, reliable communication between staff
A dependable part of everyday safety procedures

Motorola MOTOTRBO™ R2

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